Shipping returns

We will endeavor to dispatch your purchase within seven (7) working days after verification of your payment. Delivery to your nominated address may take 7-14 working days from date of the dispatch. We will ship to the shipping address provided by you. We are not responsible for deliveries to incorrect addresses. It is the responsibility of the customers to evaluate and decide if their shipping address is suitable for purchase via courier delivery.


"The removal service we provide does not include cover for loss or damage to your goods. By accepting these terms and conditions you are acknowledging that your household goods are not covered by Household Removal Insurance.

If you would like to take out Household Removal Insurance please follow this link for an online quote from SHC Insurance Brokers:
SHC Insurance Brokers See Link

SHC provides cost effective insurance solutions to save you money on your move, plus they've made the quoting process convenient for you, by making their insurance services available online.

The online quoting process takes a matter of minutes and gives you the option to finalise your cover by paying online, getting instant access to all your insurance documentation.

Alternatively if you would like to discuss your insurance options, please contact the SHC Customer Service Team on: 1300 764 892.


This policy covers all products sold via our website and store locations. We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem within 7 days of delivery. This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it
  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn't do what we said it would, or what you asked for and can't be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
You must keep your proof of purchase e.g. your receipt